Vip

More information about the VIP Programm
What do I need to move through the levels of the VIP program?

In order to progress through the levels of the VIP program, you need to earn Status Points (they are also called Loyalty or Comp Points). To earn them, you simply need to wager real money (no matter winning or losing). 1 Status Points is given for an accumulated bet amount of 30 AUD (or equivalents) in slots or 300 AUD if you play live or table games.

How can I exchange the Redeemable points and what are the conditions?

Points become available for exchange when you reach Cocker Spaniel level and can be redeemed at any time in the Bonuses section of your account.

The exchange rate of points depends on the player’s level at the time of the exchange.

For Cocker Spaniel level, the exchange rate will be 225 points for 1,5 AUD or equivalent (1,5 NZD, 1 EUR, 1 USD, 0,00002 BTC, 0,00077 ETH, 0,0024 BCH, 0,0066 LTC, 24 DOGE, 1,17 USDT, 0,0042 BNB, 0,84 ADA, 16 TRX, 1 USDC).

For Labrador Retriever level, the exchange rate will be 200 points for 1,5 AUD or equivalent.

For Shiba Inu level, the exchange rate will be 175 points for 1,5 AUD or equivalent.

For Collie level, the exchange rate will be 150 points for 1,5 AUD or equivalent.

For Husky level, the exchange rate will be 125 points for 1,5 AUD or equivalent.

For Saint Bernard level, the exchange rate will be 100 points for 1,5 AUD or equivalent.

The money earned from comp points exchange comes with a 10x wagering requirement that has to be met within 48 hours, otherwise, the bonus will expire.

Will I lose my level if I exchange points?

No, you won't lose your level. When you make bets on real money, you accumulate the same number of Redeemable (or Exchangeable) Points along with Status Points. Status Points are meant to display your level in our VIP program while Redeemable points reset after you exchange them.

How can I keep track on the progress of the wagering requirements for my bonuses?

The status of the bonus wagering can be found on the Bonuses history tab. Here you will see the information about all your active and played bonuses and their wagering requirements. If you have any additional questions about the bonuses, please feel free to contact our customer support team at support@cobbercasino.com or click on the live chat button (at the bottom right corner of the screen).

Are all games allowed to play with an active bonus?

Only certain slots are available to play with an active bonus. You can find them on the main page of the game lobby in the category called "Wagering". The games that are forbidden for placing bonus bets are listed in the paragraph 14.15 of our Terms and Conditions.

How much can I bet while playing with an active bonus?

Maximum bet while playing with an active bonus is the following: 8 AUD, 8 NZD, 5 EUR, 5 USD, 0,0001 BTC, 0,004 ETH, 0,012 BCH, 0,033 LTC, 120 DOGE, 5,85 USDT, 0,021 BNB, 4,2 ADA, 80 TRX, 5 USDC.

Can I withdraw bonus winnings before the wagering requirements are met?

Unfortunately, all winnings derived from bonus can be withdrawn only after the wager is completed as, until then, the funds connected with bonus are not considered as real.

Do you offer sign-up bonuses?

More information about our sign-up offer can be found on our partner website. Please note that not all players are entitled to this promotion.

If the bonus is available for you, all you have to do to receive free spins is to:

1. Register via the link provided on the website above;

2. Fill in your personal details;

3. Verify your phone number.

Do you offer bonuses outside the VIP program?

We can guarantee only the bonuses that are included in our VIP program. Please note that we don't issue cash bonuses that are not a part of our VIP program, however our loyal players can receive some loyalty free spins upon their request (the criteria for issuing such bonuses cannot be disclosed).

What are the conditions to get Cashback?

Cashback is calculated from the spent sum using the following formula:
(total deposits for the period) - (player's balance with bonus part) - (processed cashouts for the period) - (pending cashouts for the period) × 0.2.
In order to be applied to the player’s account the cashback amount should be at least 30 AUD (30 NZD, 20 EUR, 20 USD, 0,0004 BTC, 0,015 ETH, 0,048 BCH, 0,13 LTC, 480 DOGE, 23,4 USDT, 0,084 BNB, 16,8 ADA, 320 TRX, 20 USDC),which means that the minimum spent sum to be eligible for a Cashback is 150 AUD (150 NZD, 100 EUR, 100 USD, 0,002 BTC, 0,077 ETH, 0,24 BCH, 0,66 LTC, 2400 DOGE, 117 USDT, 0,42 BNB, 84 ADA, 1600 TRX, 100 USDC).

10/22/2024
00:55 UTC

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